SIZING

How can I find out what size fits me best?

Please have a look at our Size Guide.

 

PAYMENT

What kind of payments do you accept?

We accept all the following payments:

 Visa - Master Card - American Express  Paypal - Shop Pay - Apple Pay - Google Pay 

 

Are there any additional taxes?

Not from us, all taxes are included in our prices. No surprise tax at checkout. However, import duties may apply, scroll down to shipping for more info.

In which currency will I pay?

All Prices are in U.S.D. 

If your card is not in U.S.D. check, with your bank if there is an exchange rate.

Can I pay in multiple payments?

Sorry guys but no. If you can't afford it, you shouldn't be buying it.

Do you sell Gift Cards?

Yes, we do! Check out our options in the main menu.

  

SHIPPING

I’m from …... do you ship here? 

We ship everywhere worldwide - Except: Cuba, Crimea, Iran, North Korea, and Syria

Can I change my mailing address after I’ve placed my order?

Once the purchase confirmation has been made, the delivery address can not be changed.

 

How long do I have to wait to receive my order?

Find out more in our Shipping Policy. 

Are there any additional costs? 

In some countries some duties may be applied as Customs and Import policies vary from country to country. Please check if your country imposes any duties on foreign goods and at what threshold they will be charged.

 

All Planetlenz merchandise is produced and shipped from North America and/or Europe and/or Australia. Where we produce and ship from depends on what items you have ordered and/or where your shipping address is located.

 

Can I track my order?

Yes - You will receive a tracking number as soon as you’re order has been shipped. Please allow at least 48 hours for the carrier’s info to be updated and forwarded to the email you’ve provided. If after that, you still haven’t received your tracking number, don’t worry! Just Contact Us and we will help resolve the issue.

RETURNS

Find out more about our Return Policy.

FAQ's

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